Returns & Exchanges

Our Guarantee

We want you to love your shoes! Since thrifting and online shoe shopping can sometimes be tricky with sizing, we provide a flexible exchange policy to make sure you get the perfect pair.

1. The 48-Hour Return Window

All return and exchange requests must be initiated within 48 hours of package delivery. After 48 hours, all sales are considered final.

2. Return Conditions

To be eligible for an exchange or store credit, returned footwear must meet the following criteria:

• Shoes must be in their original condition as received (e.g. not worn outside, scuffed, or washed).
• Must be returned with any original packaging materials, tags, or dust bags that were included.
• We recommend trying on your shoes on a carpeted surface indoors first to avoid marking the soles.

3. Exchanges & Store Credit

We do not issue cash refunds unless an item has an undisclosed major defect (e.g., separated sole, structural collapse). Instead, we offer:

• Direct Exchange: Swap for another size or different shoe model of equal value.
• Store Credit Voucher: Receive a digital credit code valid for 90 days, which you can use for any future purchase on our store.

4. Shipping Costs for Returns

If you are returning shoes because of a sizing issue or personal preference, you will be responsible for paying the return shipping cost to our warehouse. If the return is due to an error on our part (e.g. wrong size sent, major undisclosed damage), we will cover all shipping costs.

5. How to Initiate a Return

To start a return or exchange, please reach out to our team via WhatsApp at +0700000000 or email info@vinethrift.co.ke. Please include your order code (e.g. VT-2026-00001) and photos of the shoes you wish to return.